Shipping costs and payment

Shipping, delivery times, payment options, order processing

 

How much is shipping?

 

 

Within Germany:

 

For shipments within Germany, not depending on the value of the order, we charge a delivery fee of 4,90 € for parcel shipment. Our shipment is eco-friendly as we use ‘DHL go green delivery’ and are free of any plastic packaging.

Orders with up to 15 swatches (6x8cm) are only charged with 1,50€ postage for letters (uninsured).

 

 

International Shipping

Unfortunately we only ship to countries within the European Union/Zone 1 and Switzerland.

 

EU countries

 

A DHL parcel up to 2 kg within the European Union/Zone 1 comes at a cost of 8,90 €

A DHL parcel up to 5 kg within the European Union/Zone 1 comes at a cost of 17,00€

 

Shipping to Switzerland

The shipping fee to Switzerland amount to 16,90 € net (without VAT) for a panel up to 5 kg.

Important notice: Please add your phone number to the comment section of your order for any shipments to Switzerland, as it is a requirement for the shipment.

 

When ordering from abroad, please request the shipping fee via our contact form previous to your order, thank you.

 

Please be aware that shipping costs may vary when ordering entire rolls of fabric due to size and weight. In this case you will be informed about possible extra costs ahead of the shipment and can revoke your order if necessary.

 

 

Expected delivery time

 

In urgent cases - this is the quickest way to order: If you have paid your oder using instant bank transfer or Paypal, we can sometimes ship your order within the same day, normally within the next business day or up to 2-3 business days.

 

When using payment in advance or bank transfer please keep the working schedules of your bank in mind. Once we receive the payment, your order will be ready to ship within 2-3 business days.

 

 

 

We offer the following payment options:

 

 

Payment in advance/bank transfer

 

How do ‘payment in advance and bank transfer’ work?

  • Following your order you will receive a order confirmation via mail which contains our bank details
  • We ask you to transfer the billing amount to our bank account including the invoice number.
  • As soon as we receive the billing amount on our bank account we begin to process your order
  • The original invoice will be added to your order
  • Our bank details:

 

    Account Name: Maren Bartz, Siebenblau

    Account-Nummer: 3253600

    BLZ: 830 944 95 (EthikBank)

    BIC:  GENO DE F1 ETK

    IBAN: DE85830944950003253600

 

 

Paypal

 

How does Paypal work?

  • If you are already registered with Paypal, you can easily use it as an easy, quick and safe payment  method in our online shop.
  • For you as a customer the payment with Paypal is free, the charges that apply are covered by Siebenblau.
  • Easy: Pay with just two clicks without having to input your bank or credit card details.
  • Quick: The seller receives the payment within seconds
  • Safe: Your bank and credit card details will not be shared with third parties

 

Any further information can be found on www.paypal.de

 

 

Instant bank transfer

 

Instant bank transfer is a new and TÜV-certifies online payment system on the basis of the established online banking with PIN/TAN input for a safe and quick transaction of your online purchases.

Please keep in mind: Instant bank transfer is only possible with bank accounts which are compatible with online banking

Concerning questions of security: Instand bank transfer is one of the safest payment methods on the internet. The input of personal information solely takes place on pages run by the SOFORT AG and not on the sellers site.

Until now there haven’t been any PIN/TAN fraud cases with clients that used the SOFORT AG for their payment.

 

 

Please regard this information concerning the colours:

We try to present the colours of our products as true to original as possible with the help of the latest digital technology. Nevertheless the colours can cary due to the settings and nature of your screen. Please understand that these inevitable variations are no ground for complaint.

 

 

The steps of processing your order:

 

Before placing your order you have the possibility to check the details of your order such as your name, address, payment method and items and make changes if necessary. Once you have added all the relevant information to your order and have clicked the button ‘Place order’ you have made a binding offer to Siebenblau.

You will receive a confirmation of receipt automatically via mail once you have placed your order. The acceptance of your binding offer occurs through the shipment of your order through Siebenblau. The contract is dependant on the availability and capacity of the product.