Shipping, delivery times, payment options, order processing
For shipments within Germany, not depending on the value of the order, we charge a delivery fee of 4,90 € for parcel shipment. Our shipment is eco-friendly as we use ‘DHL go green delivery’ and are free of any plastic packaging.
Orders with up to 15 swatches (6x8cm) are only charged with 1,50€ postage for letters (uninsured).
We only ship to countries within the European Union/Zone 1 and Switzerland.
A DHL parcel within the European Union comes at a cost of 15,90 €
Shipping to Switzerland
The shipping fee to Switzerland amount to 16,90 € net (without VAT) for a panel up to 5 kg.
Important notice: Please add your phone number to the comment section of your order for any shipments to Switzerland, as it is a requirement for the shipment.
When ordering from abroad, please request the shipping fee via our contact form previous to your order, thank you.
Please be aware that shipping costs may vary when ordering entire rolls of fabric due to size and weight. In this case you will be informed about possible extra costs ahead of the shipment and can revoke your order if necessary.
Expected delivery time
In urgent cases - this is the quickest way to order: If you have paid your oder using instant bank transfer or Paypal, we can sometimes ship your order within the same day, normally within the next business day or up to 2-3 business days.
When using payment in advance or bank transfer please keep the working schedules of your bank in mind. Once we receive the payment, your order will be ready to ship within 2-3 business days.
We offer the following payment options:
Payment in advance/bank transfer
How do ‘payment in advance and bank transfer’ work?
Account Name: Maren Bartz, Siebenblau
BLZ: 830 944 95 (EthikBank)
BIC: GENO DE F1 ETK
How does Paypal work?
Any further information can be found on www.paypal.de
Instant bank transfer
Instant bank transfer is a new and TÜV-certifies online payment system on the basis of the established online banking with PIN/TAN input for a safe and quick transaction of your online purchases.
Please keep in mind: Instant bank transfer is only possible with bank accounts which are compatible with online banking
Concerning questions of security: Instand bank transfer is one of the safest payment methods on the internet. The input of personal information solely takes place on pages run by the SOFORT AG and not on the sellers site.
Until now there haven’t been any PIN/TAN fraud cases with clients that used the SOFORT AG for their payment.
Please regard this information concerning the colours:
We try to present the colours of our products as true to original as possible with the help of the latest digital technology. Nevertheless the colours can cary due to the settings and nature of your screen. Please understand that these inevitable variations are no ground for complaint.
The steps of processing your order:
Before placing your order you have the possibility to check the details of your order such as your name, address, payment method and items and make changes if necessary. Once you have added all the relevant information to your order and have clicked the button ‘Place order’ you have made a binding offer to Siebenblau.
You will receive a confirmation of receipt automatically via mail once you have placed your order. The acceptance of your binding offer occurs through the shipment of your order through Siebenblau. The contract is dependant on the availability and capacity of the product.